Refund & Cancellation Policy

At PrinterSetup.Space, we strive to provide high-quality independent printer support and setup assistance. We maintain clear and fair refund and cancellation standards so our customers in the USA and Canada can engage our services with total confidence.

1. Cancellation Before Service Begins

If you book a scheduled phone consultation or remote support session and wish to cancel prior to the session start time, you may cancel at any time without penalty by emailing billing@printersetup.space or calling our support line. You will receive a 100% full refund to your original payment method.

2. Unresolvable Physical Hardware Breakdown

If during our diagnostic evaluation our technician determines that your printer is suffering from an irreparable physical hardware defect (such as an electrical short, burned printhead circuitry, or broken mechanical gears) that cannot be resolved through driver or software configuration, you will be billed only a nominal $15 diagnostic consultation fee, and the remainder of your service payment will be promptly refunded.

3. Service Resolution Warranty Period

All completed service plans include a complimentary follow-up resolution warranty:

• Standard Setup: 7-Day Warranty
• Advanced Troubleshooting: 14-Day Warranty
• Multi-Device Package: 30-Day Warranty

If the exact same issue re-occurs within your warranty period, our technicians will re-examine and resolve the issue at no additional charge. If after re-examination we cannot resolve the root issue, you are entitled to a full refund.

4. Exclusions

Refunds are not granted in cases where:

• The customer fails or refuses to follow technician guidance or abruptly disconnects without permitting troubleshooting.
• The customer replaces their computer or router with completely new hardware after service completion (a new setup fee applies).
• The issue is caused by empty ink/toner cartridges or missing physical cables that the customer chose not to replace.

5. Refund Processing Timelines

Approved refunds are processed within 2–3 business days. Depending on your credit card issuer or financial institution, the credited funds will appear on your statement within 5–7 business days.

6. How to Request a Refund

To request a refund under this policy, contact our billing team with your original order/invoice number:

PrinterSetup.Space Billing Department
Email: billing@printersetup.space
Toll-Free Phone: (806) 459-4786